Client Support Manager

Client Support Manager

  • Job Code # JV-201505-1
  • Job Description: Reporting to the Vice President of Client Services, the Client Support Manager is a client-facing role that will provide subject matter expertise and support to Jvion clients for highly complex solutions. This position will work closely with the sales, operations, and the information technology teams, as well as existing and prospective clients. This position will be responsible for various areas of customer service including the review and scoping of projects, workflows, standard and custom client requests, and on-boarding solutions. The successful candidate will provide detailed insight to Jvion staff regarding all external client related requests. The Client Support Manager will be required to attend all customer related meetings and provide direct insight on task statuses and completion dates to Jvion customers.
  • Location: Atlanta, GA

Experience and Requirements

  • At least five years experience interacting with healthcare professionals either in a client training, account management, or sales role
  • Experience working in the healthcare industry a plus
  • Excellent knowledge of customer business needs and workflows
  • Excellent listening and communication skills and ability to create and develop relationships
  • Continuous self-learner who keeps abreast of market developments, content and technology
  • Self-motivated and able to work well with Jvion team members and client representatives

Responsibilities

  • Lead assigned new and add-on client implementations for Jvion clients
  • Document projects and solutions needed to implement new customers and provide detailed analysis of all customer requests
  • Work with Jvion sales and operations to ensure that client needs are met based on set expectations; work closely with the Jvion team to identify methods for strengthening client communication
  • Remain constantly alert to opportunities to develop, improve, and maintain client relationships
  • Apply critical and strategic thinking while developing solution alternatives that achieve the value expectations of the client
  • Develop relationships with clients by understanding the customers' business strategies and providing them with solutions using the Jvion technology that meets their needs
  • Communicate on a regular basis with all designated clients; become their first point contact, escalation, and incident management
  • Maintain client history databases and other pertinent documentation to monitor overall account activity
  • Travel Requirements: Up to 50%

Education

  • Undergraduate degree required

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