Healthcare has always dragged its feet when it comes to digital technology. In 2019, a survey by Ernst and Young revealed only 32% of physicians and 27% of consumers in the U.S. rated their healthcare system as performing well in terms of introducing digital technologies. Meanwhile, most electronic health record (EHR) systems still evoke the early days of the internet, with outdated and tedious interfaces that get an F in usability. 

But when it comes to AI, healthcare can be a model for other industries.